Onc Nurse On Call, a new podcast from Oncology Nursing News hosted by editors-in-chief Patricia Jakel, MN, RN, AOCN, and Stephanie Desrosiers, DNP, MSN, RN, AOCNS, BMTCN, examined end-of-life care and the role of health professionals who help patients through dying in its latest episode.
Guest Melinda Mayorga, RN, MSN, CNS, AGCNS-BC, OCN, clinical nurse specialist at Norris Comprehensive Cancer Center, University of Southern California, recounted accompanying a patient during the final 32 minutes of life—time that, without nursing presence, would likely have been spent alone. That experience inspired a volunteer program that pairs individuals with patients at the end of life to prevent deaths in isolation.
Mayorga also developed an interdisciplinary end-of-life toolkit that brings together a chaplain, mental health professionals, artists and an environmental manager. The toolkit includes QR codes linking to prayers recorded by the chaplain and videos on stages of grief, battery-operated candles for families, and an option to paint a rock in memory of the deceased.
A conversation with her brother, who works in the funeral industry, led Mayorga to adopt the term “last responders” for those who play a role in a person’s transition from life to death. She expanded on the idea in an article published in the Journal of Hospice and Palliative Nursing.
Mayorga highlighted challenges in outpatient oncology, where nurses and advanced practice providers often learn of a patient’s death informally or late. “So many of the notifications come so casually as a physician is walking by you: ‘Oh, by the way, Mr. So‑And‑So died,’” she said. Nurses who have provided years of care can lose the chance to mark that relationship and support grieving families.
To better prepare clinical staff, Mayorga interviewed restorative cosmetologists and funeral directors about postmortem care. Their guidance—such as removing tape and tubes where possible—can help preserve a patient’s appearance and ease family distress. She emphasized that families generally have time to make decisions and that guiding caregivers through end-of-life steps can make emotional tasks more manageable.
The volunteer program and toolkit aim to ensure patients do not die alone and to give caregivers concrete options to honor and remember their loved ones.
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